Cancellation of the order
All orders can be canceled if they have not yet been shipped. If you have paid for your order and need to cancel it or make any changes, you have 12 hours to contact us. Once the handling and shipping process has begun, the order can no longer be canceled.
Your satisfaction is our #1 priority, therefore, if you want a refund you can request it regardless of the reason.
1.- If you didn’t receive the product within the guaranteed time (45 days not including 2-5 days of handling) you can request a refund or resend.
1.1.Maximum time to request reimbursement
You can request a refund within 15 days after the guaranteed delivery period (45 days) has expired.
1.2. How to apply?
Your refund will be processed upon approval. The refund will be sent automatically to your credit card or by the original method of payment, within 14 days.
2.- In the event that the product received has a defect or is not the one described, you can request a refund or send the correct item.
2.1. Maximum time to request reimbursement or delivery of the correct item
For this you have a maximum of 7 days from the receipt of the product
2.2. How to request it?
You can do it by sending a message on the following link: Contact us page, by writing an email to [email protected] or sending us a whatsapp at +34 696 55 22 93. Tell us if you prefer a refund or send the correct item and we will inform you of the steps to follow.
In the event that we request you to send the defective or different item to the one described, please include the shipping cost ticket so that we can pay for it.
3.- If you do not want the product received you can request a refund. This item must be unused. The return costs are your responsibility.
We will not refund if:
- Your order did not arrive due to factors within your control (such as providing a wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of YogaTodo (for example, without customs authorization , delays due to natural disasters).
- Other exceptional circumstances beyond the control of www.yogatodo.com
If for any reason you want to change your product, maybe for a different size of clothing, you must first contact us and we will inform you of the steps to follow. To do this, send us a message at the following link: Contact us page, write us an email to [email protected] or send us a whatsapp at +34 696 55 22 93.
The shipping costs of the product you want to return will be borne by your account, those of the product you want to receive will remain free for you.
Please do not return your purchase unless we have authorized you to do so.